Legal
Last updated August 2026
Made-to-order pieces are delivered within 2–4 weeks of design sign-off via FedEx Express, fully insured and tracked. Ready-to-ship or stock pieces are dispatched within 1–3 business days. We will confirm an expected dispatch date with your order acknowledgement.
We ship worldwide from Auckland, New Zealand. Domestic New Zealand orders are sent insured and tracked; international orders are sent insured and tracked via courier, with any duties or taxes payable on arrival as required by the destination country.
Because each piece is commissioned and made specifically for you, made-to-order jewellery is not eligible for change-of-mind returns. This does not affect your rights under the Consumer Guarantees Act 1993, if a piece is faulty or not as described, we will repair, replace, or refund as appropriate.
One complimentary resize is available within 60 days of delivery. Further resizing is offered at a reasonable cost. Some designs may not be resizable and will be noted at the point of order.
Complimentary engraving is available on most rings. Add your message during checkout or reply to your order confirmation and we will inscribe it before dispatch.
If your piece arrives faulty, damaged, or not as ordered, please contact us within 7 days of delivery so we can put it right. See the Contact page to reach us.
Every RW piece in 9k, 14k, 18k gold or platinum carries a lifetime manufacturing guarantee, for the lifetime of the original owner. We also recommend booking your complimentary annual clean and setting check. See Process & Guarantee for full detail.